Terms and Conditions for customers inside the European Union

Terms and Conditions for customers outside the European Union

We offer our service also to customers from outside the European Union under different conditions as stated above:

  1. Our favoured way for receiving payments from international buyers outside the EU is Paypal. We think that this way is the most equitable for you and us.
  2. We expect 50% pre-payment (deposit) via bank transfer or Paypal and 50% payment after receiving the mosaic. You can claim back your money with the help of Paypal if we do not perform as promised.
  3. You will receive your out of stock order via DHL-Express or UPS within 2 weeks after paying. Very exotic locations can cause longer delivery times. Also customized orders will take more time. Please ask us for the details.
  4. Our prices at this website do include all shipping costs. We cover our higher expenses for shipping by saving national taxes that are included at the given prices for European customers.
  5. Please note that we always give truly invoices to our shipments and that you will have to pay the typical custom fees of your home country. These fees will be charged directly by the transportation company (DHL or UPS).